Shipping Policy

At Imaginary Gifts, we are committed to delivering your custom LED name plates, acrylic name plates, wooden name plates, and personalized gifts safely and on time across India.

1. Order Processing Time

Since all our products are customized and made-to-order, we require time to design and manufacture each product carefully.

- Order processing time: 2–4 business days
- Custom design approval may increase processing time slightly
- Orders are processed only after successful payment confirmation

2. Shipping & Delivery Time

We ship orders across India using reliable courier partners.

- Standard delivery time: 4–7 business days
- Remote locations: 6–10 business days
- Delivery time may vary due to location, weather, or courier delays

3. Shipping Charges

Shipping charges depend on product type, weight, and delivery location.

- Shipping cost is calculated at checkout
- Free shipping may be available on selected offers

4. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS, WhatsApp, or email.

You can use this tracking ID to monitor your shipment in real-time.

5. Delivery Issues

If you face any issues related to delivery, please contact us within 5 days of the expected delivery date.

- Delay in delivery
- Package not received
- Damaged packaging

6. Incorrect Address

Please ensure that your shipping address and contact details are correct.

Imaginary Gifts is not responsible for delivery failure due to incorrect or incomplete address details.

7. Delays Beyond Control

We are not responsible for delays caused by:

- Courier service issues
- Natural disasters
- Government restrictions
- Festivals or peak seasons

8. Contact Information

Business Name: Imaginary Gifts
Website: imaginarygifts.shopcom.in
Email: imaginarygifts@gmail.com
Phone: 7385235738
Location: Nagpur, Maharashtra, India